A Good Standard Of Numerical Ability
A self starter, able to demonstrate high levels of initiative and motivation
Ability To Communicate Effectively Both Orally & In Writing To A Wide Range Of People
Ability To Communicate With The General Public
Ability To Deal With Sensitive Issues
Ability To Manage Workload And Motivate Self And Others
Ability To Meet Tight Deadlines
Ability To Pass Information Accurately Between Colleagues Other Agencies And Partners
Ability To Plan And Organise Own Workload To Meet Targets And Deadlines
Ability To Work And Act Independently
Ability To Work As Part Of A Small Team And On Own Initiative
Ability To Work Under Own Initiative
Ability To Work With Members Of The Public/clients
Computer Literate
Customer Service Experience
Data literacy and analytical skills
Dealing with Customers over the phone or by e-mail
Excellent Listening Skills
Experience Of Software Packages Particularly Microsoft Office
First class communications skills – able to communicate clearly and appropriately, both orally and in writing
Good Customer Service Skills
Good Literacy Skills
Good Organisational Skills
Good Verbal And Written Skills
Highly computer literate in all Microsoft office applications (Word, Outlook, Excel)
Must be experienced in providing a high level of customer service and communication
NVQ levels 2 and 3 in Customer Service
Proven negotiation skills
Very good interpersonal skills, demonstrating maturity and professionalism in all dealings

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