We are recruiting for a Duty Manager based in Evesham working Full-Time. Ideal candidate to have 3-5 years supervisory/management experience in Hospitality or Events.

The Role of Duty Manager holds 3 main responsibilities:

  • Security of the Building and Health & Safety.
  • Delivering KPIs through excellent customer service
  • Management of team members.

The KPIs you will be expected to meet are:

  • Spend per head
  • Staff retention
  • Customer complaints
  • Specific product sales e.g. directors’ wines

These KPIs are achieved by:

  • Meeting, greeting saying goodbye to customers.
  • Supervising team members, including pre-show briefing and debriefs and transaction management throughout shift.
  • Excellent bar and kitchen service.
  • Comfort and cleanliness of auditorium, toilets and bar.
  • Ensuring film projection is timely and high quality.

These KPIs will be measured by:

  • Box office emails.
  • End of shift report.
  • FB & TripAdvisor posts.

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