Purpose of the Role

  • To be part of a duty team delivering a high standard of first point of contact services to people needing support from the LORT
  • To identify and understand the key risks of transmission of COVID-19 when discussing a situation
  • To be able to accurately record information and highlight when action needs to be taken
  • To give advice which corresponds with national and local guidance regarding COVID-19
  • To represent the LORT and WCC and always provide excellent communication in a timely fashion

Main Duties and Responsibilities

  1. To manage and complete daily tasks and actions required alongside the rest of the LORT
  2. To be competent and confident in receiving and making calls with a range of professionals and members of the public
  3. To discuss and complete relevant checklists with high risk retting.  To be able to identify and describe the high-risk factors reported in a checklist
  4. To highlight to the team leader when issues require their attention
  5. Refer queries or situations to external organisations when relevant
  6. To give advice regarding COVID-19 which is in line with current guidance
  7. To contact trace individuals who are either positive cases or have had direct contact with positive cases of COVID-19
  8. Produce daily information reports to partners, including ASC, WCF, and the wider LORT team handover report
  9. To input an accurate record of information and upload reports and emails on to the NIMROD reporting system
  10. To update actions and emails on to the NIMROD reporting system

Hours Monday to Friday 09.00 – 17.30 / Pay £11.50 per hour

For full job spec please contact our office on 01905 29586


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