Responsibilities, duties and tasks:

  • To assist with the preparation, collation and distribution of agendas, minutes, appeals papers, and associated information, ensuring that relevant documentation has been received for despatch to agreed timescales.  This will include hand delivery, posting and/or emailing to Clients, Officers, outside bodies and others to set distribution lists.
  • To prepare a room for a committee, panel or appeal meeting, by arranging hospitality, setting up IT equipment and post meeting ensuring the room is left tidy and clear and all equipment is put away.
  • To assist with the subsequent administration of committees, panels and appeals meetings.
  • To set up meetings, liaising with internal and external contacts. 
  • To update the clients website with minutes, agendas, changes to information, etc., and routinely checking the website to ensure information shown is current and links correct.
  • To liaise with the directorate web analyst to update content and information as necessary.
  • To draft routine correspondence and respond to routine enquiries on the appeals process by phone or by email, and give routine advice on the next stage as appropriate.
  • To deal with general queries by phone or by email as appropriate.
  • To assist with the management of information and data.
  • To actively contribute to the efficiency and effectiveness of the department, its office procedures, systems and practices.

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