We are recruiting for a Hotel Receptionist for our client based in Worcester.

Hours of work: 7am-3pm and 3pm-11pm shifts. Monday to Sunday. On a rota basis. 40 hours per week.

Pay: £19,760 per year plus tip share, pension, meals on duty and free parking.

We are looking for a candidate with a confident manner and quality customer care skills alongside strong administrative skills.

Responsibilities of the role include:

  • Answering the switchboard and transferring calls as required
  • Preparing guest accounts and restaurant bills, ensuring that they are all kept up to date
  • Taking guest reservations and entering them into the computer ensuring the availability is correct at all times
  • Taking payments for guest accounts, restaurant bill, balancing and banking the money and PDQ at the end of every shift
  • Dealing with guest enquiries and requests on a one to one basis and over the telephone
  • Checking in guests and checking out guests in the correct manner ensuring all procedures are followed correctly
  • Dealing with any relevant problems or complaints in the correct manner and passing the information on to the relevant people immediately
  • Taking accurate messages and ensuring they are passed on correctly and efficiently
  • Maintaining a reliable database of all guest information and using it to maximise business opportunities, in compliance with the Data Protection Act
  • Any ad-hoc duties as may be requested at any time

Previous experience as a hotel receptionist is desirable but not essential.

If you are interested in this role please contact us on 01905 29586 or email me at: diana@stepbysteprecruitment.co.uk


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