Main Duties

  • Take calls from customers and use my expertise to understand the customers request or problem and interpret this into a job to be fixed.
  • Call on others to provide expert advice when required.
  • Record repair request details on reactive repairs computer system.
  • Arrange an appropriate appointment time at the request of the person making the call.
  • Liaise with the tradespersons by text or phone when issuing work.
  • Place work orders with approved contractors and process invoices.
  • Carry out quality check ‘call backs’ once repairs are complete.
  • Carry out all administrative tasks associated with the Repairs and Housing Capital service including filing, maintain all manual and computer records, distribution of mail, raising orders for contractors.
  • Provide an administrative service for the Void service.
  • Raise service charge repairs and process these.
  • Assist the Customer Liaison and Support Team Leader to produce statistics for the service against our measures as requested.
  • Assist the Customer Liaison and Support Team Leader in all aspects of the department’s responsibilities.

Job Reference: RQ618275

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